Frequently Asked Questions
Q: How do I know if auto glass damage may be corrected?
This is dependent on the sort of crack or chip. The most reliable alternative is to contact us and we will assess the damage. We’ll let you know if it is a repair that can be made or if you are being confronted by a windshield replacement. In either occasion, we’ll work with you and your insurance company.
Q: Precisely what is the distinction between OEM and OEE auto glass?Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is built to the same specifications, but by a different manufacturer. Our customers can choose OEM or OEE.
Q: How much time will my auto glass repair or replacement take?
In many cases, windshield repairs are handled in 30 minutes or less. Windshield installations will often take 60 minutes or less; however, we highly recommend that you do not operate the motor vehicle for at least one hour after the service is completed.
Q: How long will it be before I can confidently drive my car or truck?
You can usually drive one hour after a windshield replacement, or without delay after a fix or side window replacement. Our repair professionals use the absolute best materials, including the marketplace’s first adhesive with a one-hour drive-away time for windshield installations. The service tech will instruct you if any more time is needed.
Q: My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?
Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.
Q: Can you guarantee that a chip or crack that may be fixed will not become larger during the repair activity?
No. In some cases, through no error of the repair professional, the attempt to repair an auto glass can lead to the chip or crack becoming larger. But, we can certify that upon completion of a successful repair, the chip or crack will not crack more and also the repair will successfully pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement windshield. In the very rare occasion that this occurs, we will credit the cost of the repair work either toward a new windshield or, in the event of insurance work, back to the insurance provider. Read our windshield repair limited warranty for more particulars.
Q: How soon can you get me in?
In many cases, we can get you booked for same or next day repairs. Simply ask for an appointment or call us. We’ll get you going as promptly as possible.
Q: After the repair is completed, how will my windshield look?
Your rock chip should become significantly clearer when repaired. But, clearness is dependent upon the size, age, the amount of glass missing from the center, and the quantity of fragmented glass inside the break. Whenever looking through the windshield, optics should not be impaired.
Q: Will you replace the tags that are already on my windshield?
When possible, our trained technicians will take exceptional care to remove any sticker labels or items that are attached to your old windshield and will switch them over to your new windshield so that you will not lose the information.
Q: Does my windshield protect me?
If your windshield is installed properly it sure does! Auto manufacturers say your windshield gives up to 50 percent of the roof crush protection in a roll-over collision. It also provides the backstop support for your passenger side air bag in a front end impact. Your windshield is also designed as one of the main safety restraint systems in your vehicle. If your windshield were to pop out in an accident or rollover and you did not have your safety belt on or it were to fail you might be ejected from your automobile.
Q: How soon can I wash my automobile after my windshield is changed?
You can hand wash your vehicle provided you keep high pressure sprays of water faraway from the windshield and moldings. Water or rain on the new windshield installation isn’t a problem at all, in fact the wetness actually helps the curing process of the urethane adhesive sealant. You should wait at least 24 hours before washing your vehicle in a high pressure type of car or tuck wash. A high pressure automated car wash can ruin the new windshield seal and outer moldings before the urethane adhesive used in the new windshield installation has a possibility to adequately cure. It’s also vital to leave at least one of the windows open at the very least 2 inches to reduce the pressurization in the vehicle when the doors are shut and when the heat or air conditioning is operated within the first day. Having a window a little bit open prevents the pressure build up from ambient heat on a hot day and the pressure the heater or air conditioning unit builds up inside the vehicle’s cabin from pushing a hole through the new uncured urethane seal, triggering an air or water leak.
Q: After I have my windshield replaced, how do I know if it was done right?
You don’t! In the absence of removing the auto glass, it’s difficult to tell if the windshield was prepped in the correct manner, if critical primers and right flash times were used, as well as if the proper portion and type of urethane was applied. Once an auto glass is installed all the essential installation groundwork steps are hidden under the moldings and black ceramic band. If it looks like a clean windshield, back glass or other sort of auto glass installation and the moldings are lying properly you can only suppose it was done right and actually those things are only cosmetic, it’s what is underneath and when and how it was performed during the replacement installation process that counts. The only sure way to tell if a windshield or other type of auto glass is correctly installed is to crash test it, but we sure don’t recommend it.
Q: What will the auto glass shop most likely ask me when I call?
We need to know who your insurance company is and the year, make and model of your vehicle, the type of damage you have and when and where you need the work performed.
Q: What’s the difference between glass in a windshield and other window glass?
Auto glass is made and produced for optimum safety in the event of an accident. Your windshield is made of laminated safety glass. The side and rear windows are comprised of tempered glass. Laminated safety glass is two pieces of glass with a layer of vinyl sandwiched between, so it will stay intact in a collision. Tempered glass has been treated to make it much stronger than other glass of the similar thickness. If it breaks, it is designed to shatter into little bits.
Helpful info about Bath:
The Governor Wolf Historical Society has its home in Bath, PA. It was founded in February of 1958 when two separate groups, Wolf Academy Restoration Society and Bath Area Historical Society, decided to merge as one, forming the The Governor Wolf Historical Society. This society focuses on preserving the rich historical heritage of the Lehigh Valley. The Governor Wolf Historical Society is involved in projects such as the restoration of the Ralston-McKeen House. They also have restored the Wolf Academy and the Siegfried Log Cabin. It has also coordinated local archaeological digs at these sites. The Governor Wolf Historical Society has provided education for elementary schools in the area. It teaches school children about the 18th and 19th centuries. If you are in the area, be sure to check out their website, www.govwolf.org, because they host many events that are open to the public.
Return to our service area.